Oticon Hearing Aid Bluetooth Problems

If you own Bluetooth hearing aids, you’re probably familiar with the convenience of being able to make calls, listen to your favorite shows, movies, and music, all directly through your hearing aids. However, what should you do when you encounter connectivity issues or struggle to pair your hearing aids with your smart devices? Here are some helpful tips to get your devices back on track.

Pairing Hearing Aids to Your Device

Let’s start with a step-by-step guide for iOS and Android devices.


  1. To put your hearing aids in pairing mode, open the battery compartment or, if you have rechargeable devices, place them on the charger for five to ten seconds.
  2. Go to the Settings app on your iPhone or iPad, select the Bluetooth option, and make sure the slider is turned on.
  3. In Settings, select the Accessibility tab and scroll down to the Hearing Devices section. Turn on the Hearing Aid Compatibility slider.
  4. Your hearing aid’s wireless connection should appear under the “MFi Hearing Devices” section.
  5. Select your devices for pairing, and a checkmark should appear once the process is complete.


  1. Put your hearing aids in pairing mode by opening the battery compartment. If you have rechargeable devices, place them on the charger for five to ten seconds.
  2. On your Android phone or smart device, tap the blue gear icon on the home screen to open the Settings app.
  3. Scroll to the Connected Devices section, then select “Pair new device.”
  4. Your hearing aids should appear on the list of available devices. If you have two hearing aids, you will need to connect them one at a time.
  5. Once the Bluetooth connection is complete, you will hear a beep.
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Trouble Connecting to an App

Most major hearing aid manufacturers provide apps that allow you to adjust settings and personalize your hearing experience. If you’re having difficulty connecting, here are a few steps to try:

  • Turn off your hearing aids for a few seconds, then turn them back on and try to reconnect. You may also need to turn your paired device on and off.
  • Check your app settings to ensure that you have the most recent version. Sometimes updates can cause connectivity issues.
  • If all else fails, try unpairing and re-pairing your hearing aids to your device. You can “forget” the Bluetooth connection on your phone or tablet and disconnect from a specific app as well.

Audio Will Only Stream in One Ear

Bluetooth connections can be sensitive to body movement and proximity to the source. If you’re experiencing audio streaming in only one ear, try the following:

  • Reboot the affected hearing aid by turning it off for a few seconds, then switching it back on.
  • Disconnect and reconnect to the Bluetooth device or try restarting it completely.

Bluetooth Interference or Feedback

Standing too close to a Wi-Fi router or other internet connection can affect the Bluetooth connection between your hearing aids and smart devices. Additionally, low batteries can also cause wireless connections to fade. To troubleshoot these issues:

  • Move away from possible sources of interference.
  • Ensure that you have fresh batteries or a fully charged hearing aid before attempting to re-pair your devices.

With these simple steps, you should be able to resolve most Oticon hearing aid Bluetooth problems and enjoy seamless wireless connectivity.

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Remember, if you need further assistance, you can always reach out to the hearing aid manufacturer’s consumer technical support line. Contact information for some of the major manufacturers is provided below:

At Hearing Associates, our expert staff is always ready to assist you in pairing your Bluetooth hearing aids for uninterrupted wireless connectivity. Give us a call at 888-760-2032 or reach out to us online to schedule an appointment. Don’t let Bluetooth problems hinder your hearing experience – we’re here to help!

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